Anonymous
map-marker San Antonio, Texas

I have 2 transactions that I didn't made

PLS 247 - I have 2 transactions that I didn't made
PLS 247 - I have 2 transactions that I didn't made
Somebody purchase something with my card I am Trying to call to customer service but Nobody answers They used my card 2 times already and I don't think it's fair So if you can call me please and resolved the problem thank you I would appreciate that my phone number is (830)388-**** thank you
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Lori M Pad

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Verified Reviewer
| map-marker Phoenix, Arizona

I have a dispute denial..

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I accidentally gave my card # out on the phone to a merchant about an order placed.They had no knowledge of the order they just wanted my card # for 1.95$ to send some voucher ..After giving out the card # I got abot 20 or so charges on my card of unauthorized charges for all over the place .When I filed a claim to the tune of 16 hundred $1,600 something, IT was denied.And as far as I'm concerned There crooked ..When the card was closed transactions kept coming in from the 18th to the 1st .The card was closed on the 18th an continued to make purchases big ones.The claim was originally about $21,000 ..They gave me back only 469,00.$.They are noone you want to put your direct deposit info to collect your $$with.No no no no no no no NO!!@cuz I'm not only out those funds I'm out $1,500 from over a yr ago when I was robbed for the card in New york..Don't tru6 st p.l.s with your $$money Cuz you get robbed ,ITS ON YOU..THATS NOT COOL...AT ALL..IVE SINCE Refiled another dispute But I don't seam to think it will be in my favor..And I need some outside help..
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User's recommendation: DONT TRUST THIS AGENCY with you funds..

Christina Y Kvi
map-marker Indianapolis, Indiana

I have not received my money

I have not received my money and I wanna know why and I want to know is it on hold? Two weeks and all my money come to your card
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David W Xoq

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Verified Reviewer
| map-marker Columbus, Ohio

Bad service

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For any type of help possible, My name is David Wilson and I live in Columbus Ohio. I'm a coin collector in the neighborhood of a pls check cashers that has a change to cash machine. I use the machine very frequently. However this time I have made
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Anonymous
map-marker The Bronx, New York

Rude service to customers

The cashier her name was Leslie at West 84 and Fordham road she doesn't know how to speak to customers and treats Hispanics better than others and laugh in their faces she needs more training and wants people to give phone numbers to money orders and then get mad when you don't give the number to her and sucks her teeth and doesn't take the money how sad awful to treat customers
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Lori M Pad

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Verified Reviewer
| map-marker Phoenix, Arizona

I got ripped off bad by pls ...And they make it Hard as *** to retrieve Anything in return? When the money is insured, it shouldn't be a problem...

Someone thats a merrchant gotta hold of my Card'# over the phone. And they lettem run up 2 thousand in charges Before they closed the card ..The card should have been turned off days prior.Costing me way too much $ AN NOT STOPPED IN A DECENT TIME FRAME...PURPOSELY LETTING IT CONTINUE ONCE THE CARD WAS. CLOSED...OR SUPPOSED TO BE CLOSED..I7S VERY UPSETTING CAUSE I DONT KNOW NOT TO EXPECT MORE CHARGES..
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User's recommendation: Don't go with pls ..your money is not as insured as It should be an up for grabs on those cards..

Christina B Ifn

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Verified Reviewer

Missing funds

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Original review May 27, 2023
They took my check and said I owed them money. The problem is it couldn't have been me I was in prison. Now they want to be slow to give me my money back. The managers were rude as bleep. And I will never again use this service nor will I recommend anyone to them. As of 5/27/2023 still not a word from them.
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Loss:
$145
Pros:
  • Convenient
Cons:
  • Managers attitudes

Preferred solution: Full refund

User's recommendation: Don't use them

Christina B Ifn

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Verified Reviewer

Can't get my money back

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Updated by user May 24, 2023

They still haven't contacted me and I still don't have my money back. I will never use a PLS ever again

Original review Apr 24, 2023
I went to cash a check they said I owe them for a bad check when I was in prison. Hello I was in prison took them the paper work and they still kept my money said someone would reach out to me. Still nothing. Quick to steal my money but slow to give it back even with proof
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Loss:
$145
Pros:
  • Low percentage on check cashing
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: Don't go here

Maliah Gkb

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Verified Reviewer
| map-marker Phoenix, Arizona

Unsatisfied service

Every time that I use this card they steal money. I had my stimulus check deposited to this card they took over $200 in fees and they don't let you know all the fees until your money is gone! Everytime they have a different reason for taking your money. I am trying to get my apartment and they need it to be paid on line. I tried to put money in my account and they took a 6.95 fee out my money. I asked before I gave the cashier the money to be put on the dollar a purchase plan. They said they will not return the money because this was explained to me prior. This is not true and everytime I use this card to they take money. Please do not get your money taken like I have more then once. The person who answered the phone didn't know if they were part of the BBB and was even more unhelpful than the cashier at the store on Central and Southern avenue.
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Reynard G Qho

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Verified Reviewer
| map-marker The Bronx, New York

Why has my money order refund not reached me yet it has been well o er a month

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Money order refund has not reached me yet, it's been well over a month now. Plus there is no longer a live operator at pls customer service?
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Michelle P Sqx
map-marker Oklahoma City, Oklahoma

Horrible service from the management.!!! And 247 customer support is a complete joke. If you like leaving a message that's great but I don't.

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Management's lies FLAGGED my account profile!!! November: Management placed lies on my profile: #1. "Do not cash any checks from this person, she always mobile deposits them" #2. "She took a picture for mobile deposit" Management lies to me: #3. "Don't worry about it, the flag was removed. You shouldn't have any problems with this anymore". ... So every Friday since I've cashed my check until tonight. Now suddenly I have to get approved to cash my check, with no actual cause, but from the note from the lying manager back in November. It is now March, really. That's almost 16 checks they've cashed without having any issues or saying that the account was still saying to not allowed me to cash my check. 247 customer service is a complete joke leave a message regarding your issue. *** 3 hrs later still no call back! And it's an emergency that I cash my check tonight. My daughter is expecting me to be there. And lies the management put on my account are preventing me from putting gas in my vehicle so I can drive 3 hrs away before 6 am!!!
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Pros:
  • If they like you you will have no problem getting your check cashed
Cons:
  • Management lies

Preferred solution: Apology

Reynard G Qho

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Verified Reviewer
| map-marker The Bronx, New York

Why has my money order refund not reached me yet it has been well o er a month

Money order refund has not reached me yet, it's been well over a month now. Also the customer service no longer has a live operator?
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User's recommendation: Stay on top of pls

Shalisa G

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Verified Reviewer
| map-marker Dallas, Texas

I want my money back

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I went to the PLS on Jefferson on 12/31/2022 and got a money order and accidentally filled it out wrong tried to fix it I went back to the store I got it from on 01/02/2023 and they refused to give me my money back and told me to contact customer service that they told me was available 24/7 I tried to call and found out that its not 24/7 had to leave a voicemail I told PLS to please contact me as soon as possible and to please let me know if they will be able to directly deposit my money into my bank account. And havent heard back yet from anyone highly upset.
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Loss:
$154
Pros:
  • At the pls store all they do is give a phone number to call
Cons:
  • Phone number is not twenty four seven like they say it is

Preferred solution: Full refund

User's recommendation: Don’t mess up on your money order because you will have to fight for your money back

Anonymous
map-marker Los Angeles, California

The lady wouldn't cash my check because she say it was not signed in front of her

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The lady looked at my information and said she couldn't cash my check because it's been signed she also asked had I tried to cash the check somewhere else she didn't even run the check in Ontario CA around 9:00pm Friday night
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Dalton P Dtf
map-marker Dallas, Texas

The app told me to call

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What a joke. These idiots told me it would take 90 days to check on a $1000 dispute. The worst so called bank/check cashing place Ive ever heard of. Its of all it dosent take 90 days to investigate a claim. 2nd not one idiot that works there reached out to me for questioning or anything. The rude *** I had to deal with told me they have experts working there. Again a bunch of idiots. Then everytime I said anything like for instance oh wow its snowing the *** got all offended and said I was yelling at her. All boils down to lazy low life trash. Theres a reason why they have 2 inches of glasses between you and them in the lobby. I could write on and on about these idiots but its not worth my time. Word of advice. If you hate your job quit and if you cant get laid hire a *** its just that simple. IDIOTS
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Loss:
$1
Pros:
  • Open 24 hours
Cons:
  • Lazy employees

Preferred solution: Full refund

User's recommendation: Do anything you can do to stay away from these losers

Anonymous

PLS Check Cashier's Visa Offer

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PLS 247 - PLS Check Cashier's Visa Offer
PLS's Visa Offer >WARNING< Customer Beware: Do not apply for PLS Visa card, customer service will not notify you through USPS mail, e-mail or a professional courtesy call before they closed your PLS Visa card and whatever balance amount you have in your account they will keep, no refund. Last four Visa number ending 4297
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